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Service availability

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. Regulatory frameworks vary widely across regions; some jurisdictions permit wagering on sports and casino games, while others restrict certain categories or require specific licensing. japan88 operates under standard compliance practices — we collect identity information via KYC, verify residency, and maintain transaction records open to regulatory review. If you are unsure whether our service is legal in your location, consult your local government resources or legal counsel before opening an account.

Account eligibility

Account holders must be adults (age of majority in their jurisdiction) and may not use proxy accounts, bot automation, or shared credentials. We use standard account-linking checks to detect multiple accounts tied to the same identity, phone, email, or payment method; duplicate accounts may be suspended. Eligibility is determined at the time of KYC verification. We do not offer accounts to individuals in jurisdictions where we are legally prohibited from operating. If your account is suspended during verification, you will receive a notification explaining the reason. Appeals are handled via our support team — provide your ticket number and original documentation.

Local-law responsibility

Users assume full responsibility for ensuring their access to and use of japan88 complies with the laws of their own jurisdiction. While we operate under standard compliance practices and do not knowingly serve prohibited jurisdictions, the legal status of online gaming varies by region and may change over time. It is your duty to research local regulations before creating an account or placing any wagers. We are not liable for legal consequences arising from use in a jurisdiction where wagering is prohibited. If you reside in a jurisdiction with restrictions, you may be unable to access our platform or withdraw funds. Seek clarification from local authorities or legal counsel if you have concerns.

Data and privacy scope

We collect personal data (name, phone, email, identity document, residential address, payment details) for account setup, identity verification (KYC), and regulatory compliance. This data is stored on encrypted servers and protected under standard security practices (SSL encryption, access controls). We do not share personal data with third parties except where legally required or with your explicit consent. You may review, correct, or request export of your data via your account settings. Deletion requests are processed within regulatory retention windows — some transaction records are retained for law compliance. For detailed information about data storage, retention, third-party sharing, and your rights, review our full Privacy Policy accessible from your account dashboard or the Legal menu.

Contact for legal inquiries

For legal, compliance, or data-related inquiries, contact our support team via the channels listed in your account — typically email (best for formal requests) or a priority support ticket marked "Legal/Compliance." Response times for legal inquiries are typically 5–10 business days to ensure proper review. Provide clear details of your inquiry, your account ID, and any supporting documentation. For data-deletion requests, jurisdiction-related questions, or formal complaints, escalate via email to ensure your request is routed to the correct department. We maintain a Legal Notice page (link in the site footer) with regulatory information and jurisdictional disclaimers. If you cannot find the answer in our FAQ or Legal section, our support team will direct you to the appropriate contact or resource.